Refund policy
The Buyer has the right to withdraw from a purchase and sale agreement concluded through the Online Store within 14 (fourteen) calendar days from the date of receiving the product, without giving any reason, except in cases provided for by the laws of the Republic of Lithuania.
To return a product, please submit a return request through our returns page.
After submitting your return request, follow the further instructions provided in the system.
After submitting a notice of withdrawal through the returns system, the Buyer must send or hand over the product to the Seller no later than 14 (fourteen) calendar days from the date on which the notice of withdrawal was submitted.
Condition of Returned Products
A returned product of satisfactory quality must be:
- unused beyond what is necessary to establish its nature, characteristics, and functionality;
- undamaged;
- in a resalable condition;
- complete with all components included when it was received;
- in its original packaging where retaining the packaging is necessary to preserve the product’s resalable condition.
The Buyer has the right to inspect and test the product only to the extent that would reasonably be permitted in a physical retail store.
If the Buyer has handled the product in a way that was not necessary to establish its nature, characteristics, and functionality, the Buyer shall be liable for any resulting reduction in the product’s value in accordance with the laws of the Republic of Lithuania.
Car Care and Cleaning Products
The actual use of car care and cleaning products, including shampoos, cleaners, coatings, and other liquid or topical products, for their intended purpose shall not be regarded merely as an inspection of the product.
If a product has been sprayed, poured, applied, used for the care of a vehicle or any of its parts, or if all or part of its contents has otherwise been consumed, the extent of its use and any resulting reduction in its value shall be considered when assessing the return.
If, as a result of the Buyer’s actions, the product can no longer be sold as new or its value has otherwise decreased, the Buyer shall be liable for the corresponding reduction in the product’s value in accordance with the laws of the Republic of Lithuania.
These conditions do not limit the Buyer’s rights where the product is defective, damaged, does not correspond to the order, or has other faults.
Defective or Incorrectly Delivered Products
If the Buyer receives a defective or damaged product, a product that does not correspond to the order, or an incorrect product, the Buyer has the right to exercise the consumer rights provided for by the laws of the Republic of Lithuania.
In such cases, please submit a return request or claim and, where possible, attach photographs showing the product’s defect or non-conformity, together with any other necessary information.
If a product must be returned due to a defect, damage, or an error by the Seller, the Seller shall cover the reasonable return costs.
The fact that the Buyer has unpacked or reasonably tested the product to determine whether it is defective does not, in itself, remove the Buyer’s rights in relation to a defective product.
Return Costs
When returning a product of satisfactory quality, the direct return costs shall be borne by the Buyer, provided that the Buyer was properly informed of this before entering into the purchase and sale agreement, unless the Seller has stated otherwise.
If a defective or damaged product, a product that does not correspond to the order, or a product delivered due to an error by the Seller is returned, the Seller shall cover the reasonable return costs.
Refunds
The Seller shall refund all amounts paid by the Buyer, including the product delivery costs, no later than 14 (fourteen) calendar days from the date on which the Seller receives the Buyer’s notice of withdrawal.
If the Buyer selected a delivery method that was more expensive than the least expensive standard delivery method offered by the Seller, the Seller shall not be required to refund the additional costs resulting from the Buyer’s choice of the more expensive delivery method.
The Seller has the right to withhold the refund until the returned product has been received or the Buyer provides evidence that the product has been sent to the Seller, whichever occurs first.
The refund shall be made using the same payment method used for the original transaction unless otherwise expressly agreed with the Buyer.
Products Excluded from the Right of Withdrawal
The right to withdraw from a distance contract does not apply in the cases provided for by the laws of the Republic of Lithuania, including:
- products made according to the Buyer’s individual specifications or clearly personalised products;
- products that are liable to deteriorate or expire rapidly;
- sealed products that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;
- other products and contracts to which the right of withdrawal from a distance contract does not apply under the laws of the Republic of Lithuania.
Car care products are not automatically classified under these exceptions solely because they are chemical or liquid products. Their eligibility for return shall be assessed in accordance with the conditions set out in this policy and the applicable laws of the Republic of Lithuania.
Final Provisions
This Refund Policy does not restrict or waive any consumer rights granted to the Buyer under the laws of the Republic of Lithuania.
If any provision of this policy conflicts with mandatory provisions of the laws of the Republic of Lithuania, the relevant provisions of the laws of the Republic of Lithuania shall apply.